Question 1

What documents do I need to rent a car?

Accepted Answer

You need a valid driving licence (held for at least 1 year), a passport or national ID card, and a credit or debit card in the driver's name. International visitors may also need an International Driving Permit if their licence is not in Roman script.

Question 2

What is the minimum age to rent a car?

Accepted Answer

The minimum age to rent a car with RentInfra is 21 years old. Drivers aged 21–24 may be subject to a young driver surcharge. This can be configured by our team.

Question 3

Do you offer airport pickup and delivery?

Accepted Answer

Yes! We deliver cars directly to the airport arrivals hall and can also collect from there. An additional delivery fee applies. You can select airport pickup when making your booking.

Question 4

Can you deliver the car to my hotel?

Accepted Answer

Absolutely. We offer hotel delivery throughout the local area and surrounding areas. Enter your hotel name and address during booking and we will arrange delivery at your chosen time.

Question 5

What is included in the rental price?

Accepted Answer

The rental price includes basic third-party insurance, unlimited mileage, and 24/7 roadside assistance. Additional insurance (zero excess), GPS, child seats and other extras can be added during booking.

Question 6

How do I find my booking if I didn't create an account?

Accepted Answer

No account needed. When you complete a booking, you receive a unique reference number (e.g. RIF-2026-00001). Go to the "My Booking" page on our website, enter your reference number and the email address used at booking to view your reservation details.

Question 7

Can I cancel or modify my booking?

Accepted Answer

Yes. Please contact us as soon as possible by phone or WhatsApp at +1 000 000 0000. Cancellation policies depend on the notice period given. Our team will be happy to assist with any changes.

Question 8

Is there a deposit required?

Accepted Answer

A security deposit is required at the time of vehicle collection. The amount depends on the vehicle category and insurance option selected. The deposit is fully refunded upon safe return of the vehicle.

Question 9

Do you have electric or hybrid cars?

Accepted Answer

Yes, we have hybrid vehicles in our fleet, including the Toyota RAV4 Hybrid. We are continuously expanding our eco-friendly options. Check our fleet page for the latest availability.

Question 10

What happens if I have an accident or breakdown?

Accepted Answer

All our vehicles come with 24/7 roadside assistance. In case of an accident, contact local emergency services first, then call us immediately at +1 000 000 0000. Do not move the vehicle until instructed.

Frequently Asked Questions

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